Provider manuals and guidelines

We’re committed to supporting you in providing quality care and services to the members in our network. Here you will find information for assessing coverage options, guidelines for clinical utilization management, practice policies and support for delivering benefits to our members.

Our Provider Manual provides key administrative information, including the quality improvement program, the utilization management program, quality standards for participation, claims appeals, and reimbursement and administration policies.

View or download the Provider Manual.

Medical policy addresses the medical necessity of new services or procedures and new applications of existing services or procedures. Clinical UM Guidelines focus on detailed selection criteria, goals, lengths of stay and locations for generally accepted technologies or services.